Return Policy
At Kanyons Cubes, we strive to ensure your satisfaction with our products. However, due to our status as a small business, we are unable to offer no-cost returns at this time. Please review our return policy below:
- General Returns:
We accept returns of unopened items within 14 days of receipt. A restocking fee of 15% may be applied to cover processing costs. Opened items in good condition may incur a restocking fee of 35%. Return shipping costs are the responsibility of the customer.
- Defective or Damaged Items:
If you receive a defective or damaged item, please contact us within 14 days of receiving your order. We will provide a full refund or exchange, and cover any relevant return costs.
- How to Request a Return:
1. Contact Us: Contact us here or at KanyonsCubes@gmail.com with your order number and a description of the issue.
2. Provide Photos: Attach photos of the defective or damaged item to help us process your request quickly.
3. Return Authorization: Once approved, we will provide instructions for returning the item or processing your refund.
Thank you for understanding and supporting our small business! Please contact us with any questions.